Shipping policy

Aura Privé Shipping Policy

Thank you for choosing Aura Privé. We are committed to providing you with a luxurious and efficient shopping experience. Please review our shipping policy below:

1. Order Processing Time

All orders are processed within 1-2 business days (Monday through Friday, excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that order processing times may be extended during peak seasons or promotional periods.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Rates are determined by your location, the weight of your order, and the shipping method selected. Standard Shipping: Estimated delivery time: 3-7 business days after processing. * Carrier: USPS Priority Mail, UPS Ground, Express Shipping: Estimated delivery time: e.g., 1-3 business days after processing. Carrier: USPS Express, UPS 2nd Day Air Delivery delays can occasionally occur due to unforeseen circumstances with the carrier or external factors.

3. Shipping Destinations

Currently, Aura Privé ships exclusively to addresses within the United States

4. Order Tracking

Once your order has shipped, you will receive an email notification from us that includes a tracking number you can use to check its status. Please allow up to 24-48 hours for the tracking information to become active.

5. Shipping Address Accuracy

Please ensure your shipping address is entered correctly during checkout. Aura Privé is not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an invalid address, you may be responsible for the reshipment costs.

6. Lost, Stolen, or Damaged Packages

Aura Privé is not responsible for packages that are lost or stolen after they have been marked as "delivered" by the carrier. We recommend ensuring your delivery location is secure. * If your package arrives damaged, please contact the shipping carrier to file a claim immediately. Additionally, please contact us at [Your Support Email Address, e.g., support@auraprive.com] within 48 hours of delivery with photos of the damaged packaging and product, and we will assist you as best we can.

 7. Contact Us

If you have any further questions about your order or our shipping policy, please do not hesitate to contact us at [Your Support Email Address].