FAQ
Welcome to our FAQ page! Here you'll find answers to common questions about Aura Privé car diffusers, ordering, shipping, and more.
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ABOUT OUR DIFFUSERS
Q: What is an Aura Privé car diffuser?
A: An Aura Privé car diffuser is an elegant glass bottle with a wooden lid, designed to gradually release our exclusive fragrance blends into your vehicle, transforming your driving experience.
Q: How long does the fragrance last?
A: With proper use, each Aura Privé diffuser is designed to provide a consistent and luxurious fragrance experience for approximately 2-4 weeks, depending on factors like car temperature and how often the bottle is tilted.
Q: What are the fragrance notes for Midnight Aura / Coastal Bloom?
A: Midnight Aura: Top: Mystic Bergamot, Crushed Black Pepper Middle: Night-Blooming Jasmine, Smoked Palo Santo Base: Dark Amber, Rich Leather, Vetiver
Coastal Bloom: Top: Crisp Sea Salt, Zesty Grapefruit Middle: Dewy Water Lily, Soft Jasmine Petals, Green Fig Base: Sheer Musk, Driftwood, Sun-kissed Amber
Q: Are your fragrances safe for pets and children?
A: Our diffusers are designed for automotive use. While our fragrances are crafted with high-quality ingredients, we recommend keeping the diffuser out of reach of children and pets. Always ensure good ventilation.
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ORDERING & PAYMENT
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Shop Pay, and other payment options available through Shopify Payments.
Q: Can I change or cancel my order after it's placed?
A: We aim to process orders quickly! If you need to change or cancel, please contact us immediately at info@aurapriveoficial.com. We will do our best to accommodate your request, but cannot guarantee changes once an order has been processed for shipping.
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SHIPPING & RETURNS
Q: Where do you ship?
A: Currently, we ship within the United States.
Q: How much is shipping?
A: Shipping costs are calculated at checkout based on your location and the weight of your order.
Q: How long does shipping take?
A: Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location. You will receive a tracking number via email once your order ships.
Q: What is your return policy?
A: We want you to love your Aura Privé experience. If you are not satisfied, please refer to our Returns & Exchanges Policy for detailed information on how to initiate a return or exchange within 14 days of delivery.
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GENERAL
Q: How can I contact customer service?
A: You can reach us via our Contact Us page or by emailing us directly at info@aurapriveofficial.com.